A high priority for any software buyer should be end user adoption of the technology – but this part of the process often gets forgotten in the process of selecting a vendor and implementing the software. In addition, this important step is rarely supported by vendors. As a buyer you can sometimes feel you’ve been left on your own to encourage user adoption.
As we all know, increasing adoption creates ROI. So, when you’ve reviewed vendors and you are making your final selection, ask questions and find out which one is going to guide you through the onboarding process and help drive end user adoption.
It can be hard to get people to change the way they work. The best software, the most intuitive interface, the coolest features are not going to drive user adoption alone.
But with the right approach, it doesn’t need to difficult. The key is to tell your potential end users why they should get on board with your new technology platform and what they will get out of it. And how it will take away the time consuming, low level tasks that limit the time they can spend on more interesting and more productive work.