Dr. Martens

Putting the best brand foot forward

Dr. Martens is a British footwear and clothing brand loved by many for over 70 years. Over 10 million pairs of “Docs” are sold yearly online or via their 94 total owned stores around the world generating revenues in excess of £348 million. Through their adoption by numerous youth subcultures the “Bouncing Soles”, yellow stitching and welted construction have become an iconic part of British fashion history.

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Challenge

Dr. Martens had a legacy server-based digital asset management system that was slow and made accessing approved marketing content very difficult. This resulted in marketers outside of the headquarters, 79% of sales come from outside the UK, creating their own materials and going off brand.

Solution

The Dr. Martens Hub by Brandworkz has become the single source of truth for everything Dr. Martens. Employees can educate themselves about the rich brand heritage and its unique attitude and identity. The Hub is home to over 100,000 product images which are used everywhere from instore to online. Master images are automatically replicated from the Hub straight to the Dr. Martens e-commerce website in the correct size and resolution. Any image on the Hub that is updated is automatically updated on the e-commerce site at the same time.

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The Brandworkz team are very helpful and knowledgeable and have walked us through the whole implementation process with a lot of patience and understanding. The software itself does everything we need it to do and more – its simple to use, but looks very impressive and makes things much easier for the end user as everything is very visual.
Alex Cotton, Marketing Services Manager, Dr. Martens

Results

  • Improved brand consistency and brand look on a global scale
  • The ability for anyone in the world to access any of the content they need
  • Users save huge amounts of time with powerful search and an organised DAM library
  • Integration between the Hub and Dr. Martens’ e-commerce site has improved brand consistency and reduced costs
  • Breakdown of silos of information and the creation of a single source of truth for brand images
  • Wide adoption across the organisation (now used by HR and legal teams)
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